Information We Collect
When you book a repair or request a quote, we collect your name, phone number, email address, and the service address where the appliance is located. We also note details about the appliance, like the brand, model, and the problem you're seeing, so our technician arrives prepared.
If you pay by card, our payment processor collects your billing information. We do not store full card numbers on our systems.
Like most websites, we automatically collect basic technical data when you visit, including your IP address, browser type, device type, and the pages you view. This helps us keep the site working and understand which services people are looking for.
How We Use Information
We use your contact details to schedule your appointment, send reminders, confirm arrival windows, and follow up after the repair. If you call us, we use your number to reach you about the job.
We use appliance and service details to diagnose the problem, order the right parts, and complete the repair correctly the first time.
We use website data to improve our pages, measure which services are most requested, and keep our site secure. We may also send you service updates or occasional offers, and you can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep the site running smoothly, and understand how visitors move through our pages.
You can set your browser to refuse cookies or alert you when cookies are being placed. If you disable cookies, some parts of the site may not work as intended, but you can still call us at (877) 715-0155 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect aggregated data like page views, session duration, and general location, and they do not identify you by name.
We may also use scheduling, messaging, and payment platforms to run our business. These providers only receive the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us operate, such as payment processors, scheduling software, and analytics vendors, and only to the extent needed to do their job.
We may disclose information if required by law, to respond to a legal request, or to protect the rights, safety, and property of Newton Appliance Repair, our customers, or the public.
If our business is ever sold or merged, customer information may transfer as part of that transaction. We will notify you of any change in ownership that affects how your data is handled.
Data Retention
We keep your personal information for as long as needed to provide service, maintain your repair history, meet warranty obligations, and satisfy legal and accounting requirements.
When information is no longer needed, we delete it or anonymize it so it can no longer be linked to you.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure connections on our website and restricted access to customer records.
No method of transmission or storage is completely secure, but we work hard to keep your data safe and review our practices regularly.
User Rights
You can ask us what personal information we hold about you, request a copy, ask us to correct inaccurate details, or request that we delete your information. You can also opt out of marketing messages at any time.
To make a request, call us at (877) 715-0155 or email us using the contact information below. We will respond within a reasonable timeframe and may need to verify your identity before acting on the request.
If you live in a state with specific privacy laws, such as California or Massachusetts, you may have additional rights. We honor those rights and will not discriminate against you for exercising them.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, call us at (877) 715-0155 and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your personal information, we will make it clear on our website or contact you directly.